UMassFive has joined together with over 1,000 other credit unions, internationally, in a cooperative effort to bring you a new choice in financial convenience, "The CU Service Centers ® Network".  You can now perform many of your financial transactions and obtain services at branch locations which are part of other credit unions belonging to the network.

By using the CU Service Centers ® Network, your membership and accounts remain at UMassFive, but you can access your accounts and conduct business with us through any of the convenient CU Services Centers ® locations.  In this way, through a network of participating credit unions, access to your accounts and UMassFive services is made easier.

 
UMassFive currently offers Shared Branching services at our Hadley and Northampton branches. Click here for directions.

Convenience for on the Road and when Relocating or Vacationing

No matter where you may be on the road, UMassFive, is now as close as the nearest CU Service Centers ® location.  With so many convenient locations, you will be able to access your account even if you travel or relocate hundreds of miles from New England.

How do I find a CU Service Centers® Location?

You can either call 888.CU.SWIRL (888.287-9475) or go online to cuswirl.com/locations.

What can I do at a CU Service Centers® Location?

You can make deposits and withdrawals, loan payments and loan advances, and VISA Credit Card Cash Advances at any Shared Branching Location. Additionally, most locations will also let you transfers between sub-accounts, get a cashier's check money order or traveler's check, and use the branches' notary services.  While many transactions are free, some do have a small fee associated with them.  Please refer to the CU Service Centers ® Network fee schedule posted in the branch location.

How do I access My account?

You need three things when you visit a CU Service Centers ® Location:

• The name of your Credit Union (UMassFive College FCU)
• Your UMassFive Account Number
• A current, un-expired VALID U.S. Government issued picture Identification with signature.  The following are approved forms of identification:

-       State issued driver's license or identification card (temporary extensions are not accepted)

-       U.S. Passport

-       City, State, County or Federal I.D. card or badge

-       U.S. Armed Forces Identification Card or the new Smart Identification card without signature

-       Resident Alien Card issued by the INS

Have these items ready to present to the teller. This will save you time and will help us with serving you. All transactions require identification. We ask, because the CU Service Centers ® Network cares about protecting your identity and account information.

If you have questions regarding your account or transactions that were performed through the CU Service Centers ® Network, please contact UMassFive at 800.852.5886.

Cash Withdrawal Limits

CU Service Centers® may limit cash withdrawals to $500 per day, regardless of UMassFive's policy.

Holds and Deposited Funds

• The funds you deposit at the CU Service Centers® locations may not be available for immediate withdrawal from your UMassFive account.
• HOLDS are placed by UMassFive on items you deposit through the CU Service Centers® locations based by UMassFive's Hold Policies. Remember – The Shared Branching location does not place the holds on your account.
• The CU Service Centers® Location cannot remove a hold placed on your account. You must contact UMassFive at 800.852.5886 to have the hold removed.
• Please refer to UMassFive's Fund Availability Policy for further information.

Stop Payments

The CU Service Centers® Location cannot accept a stop payment request on your own checking account. You must contact UMassFive at 800.852.5886.

If you need to place a stop payment on a check you obtained from the CU Service Centers® Location, such as a cashier's check, money order or official check, you must contact the CU Service Centers® Location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released.  You may be required to complete an indemnity agreement. Please refer to Shared Branching Fees posted at the CU Service Centers® Location.

With CU Service Centers, you can use your valuable Credit Union membership internationally!

For questions or assistance, please contact a Representative or email us today!