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The UMassFive Call Center is staffed with knowledgeable representatives who can answer questions, perform transactions, and assist in opening new accounts. Contact us at 800.852.5886 weekdays from 8:00 a.m. to 5:00 p.m. and Saturdays from 9:00 a.m. to Noon, Eastern time. The Call Center can also be reached via fax at 413.253.0183.

Shared Branches

UMassFive has joined together with over 1,000 other credit unions, internationally, in a cooperative effort to bring you a new choice in financial convenience, "The CU Service Centers ® Network". You can now perform many of your financial transactions and obtain services at branch locations which are part of other credit unions belonging to the network. More Info

Amherst College ATM
ATM located in the college Campus Center is free for members of UMassFive.

Our mortgage department never closes! Choose your loan and Apply online anytime and receive an approval letter in minutes!

UMassFive is also a member of the SUM Network. Click here for a list of ATM's bearing the SUM logo.

Hadley Branch
200 Westgate Center Drive
Hadley, MA 01035-1060

Click here for Maps and Directions

Phone:

(413) 256-5500

Toll Free:

(800) 852-5886

Fax:

(413) 253-9124

Lobby Hours:

Monday - Friday

8:00 am - 5:00 pm

 

Saturday

9:00 am - Noon


Drive-up Teller Hours:

Monday - Wednesday

7:30 am - 5:00 pm

 

Thursday and Friday

7:30 am - 6:00 pm

 

Saturday

9:00 am - Noon

     

Call Center Service:

Monday - Friday

8:00 am - 5:00 pm

 

Saturday

9:00 am - Noon

 

24-hour ATM located inside foyer and in Drive-up Area

 

UMass/Amherst Campus Express Branch
318 Student Union Building
Amherst, MA 01003

Click here for Maps and Directions

Phone:

(413) 256-5500

   

Hours:

Monday - Thursday

9:00 am - 4:00 pm

 

Friday

9:00 am - 4:30 pm

UMass/Worcester Branch
55 Lake Avenue North
Room S1-820
Worcester, MA 01655

Click here for Maps and Directions

Phone:

(508) 471-9100

Fax:

(508) 471-9197

   

Lobby Hours:

Monday - Thursday

8:00 am - 4:00 pm

 

Friday

7:00 am - 4:30 pm

 

24-hour ATM located inside branch

 
Northampton Branch
243 King Street / Suite 105
Northampton, MA 01060
Click here for Maps and Directions
Phone: (413) 256-5500  
Fax: (413) 586-0078  
     
Lobby Hours:

Monday - Wednesday

8:30 am - 4:30 pm

  Thursday - Friday 8:30 am - 6:00 pm
  Saturday 9:00 am - Noon
     
Drive-up Teller Hours: Monday - Friday 7:30 am - 6:00 pm
  Saturday 9:00 am - Noon
 
24-hour ATM located inside foyer and in Drive-up Area
 
Hadley Branch (Administrative Offices)
200 Westgate Center Drive
Hadley, MA 01035-1060
 

HADLEY BRANCH DIRECTIONS
(ADMINISTRATIVE OFFICES)


Palmer Exit, from Mass Pike

  • Take Mass Pike (I-90) exit 8 to Palmer.
  • At end of Ramp take a right and follow signs to Rt. 181 heading toward Belchertown. This will bring you to the center of Belchertown.
  • Continue through Belchertown to the intersection of Rt. 9 and Rt. 202.
  • Take a left onto Rt. 9 and follow signs to Amherst ~ University of Massachusetts.
  • In the center of Amherst on Rt. 9, there will be a common (park) on your right. You will continue following Rt. 9 toward Hadley after going through a set of traffic lights.
  • Stay on Route 9 until you come to the intersection of Route 9 and Route 116, take left at the light onto Westgate Center Drive.

West Springfield Exit, from Mass Pike

  • Take Mass Pike (I-90) to exit 4 (West Springfield).
  • From Exit 4, take I 91 North to exit 19 (Northampton/Hadley/Amherst).
  • At exit 19 N, take a right turn at end of ramp and cross over the Coolidge Bridge. You are now on Route 9 in Hadley. Continue Route 9 for approximately 5.0 miles.
  • Do not follow signs for the University of Massachusetts to Route 116!
  • Stay on Route 9 until you come to the intersection of Route 9 and Route 116, take right at the light onto Westgate Center Drive.

From I-91 South

  • Take I-91 South to Route 116 and Route 9, go through light, Credit Union on left.

From I-91 South, alternate directions

  • Take I-91 South to exit 20 (Northampton)
  • When you get off the ramp, get into the left hand lane at the 1st light
  • Take a left onto Damon Road until you come to the next set of lights
  • Take a left over the Coolidge Bridge onto Route 9, follow for approximately 5 miles
  • At intersection of Route 9 and 116, take right at light on to Westgate Center Drive, Credit Union on left.

From I-91 North

  • Take I-91 North, through Hartford or I-84 to Hartford
  • On I-91 North, through Springfield, to exit 19 (Route 9 - Northampton) approximately 45 miles from Hartford
  • Take a right over the Coolidge Bridge onto Route 9
  • Stay on Route 9 until you come to the intersection of Route 9 and Route 116
  • Take right at the light onto Westgate Center Drive.

For questions or assistance, please contact a Representative or email us today!

UMass/Amherst Campus Express Branch
318 Student Union Building
Amherst, MA 01003

UMass/Amherst

EXPRESS BRANCH DIRECTIONS

From The East

  • Mass Turnpike (I-90) west to Exit 4 (I-91, W. Springfield) - 78 miles from I-95/Route 128
  • I-91 North to Exit 19 (Route 9 - Northampton) - 19 miles
  • Bear right (east) on Route 9, to Route 116 North - 5 miles
  • Left on Route 116 North to "UMASS" exit
  • Right at the top of the exit ramp and follow signs to the Visitors Center or Campus Center

Alternate Routes From The East

  • Mass Turnpike (I-90) west to Exit 8 (Palmer) - get directions to the campus at the toll booth. (This route somewhat longer and more complicated but is more scenic and involves less turnpike driving.)
  • Route 2 West to U.S. 202 (Orange); U.S. 202 south 15 miles to "Route 9 and 116 Amherst" exit, at blinker Pelham); turn right and go 7 miles to Amherst center, turn right on North Pleasant Street; then take your 2nd left, to the campus. (This is the scenic route.)

From The South Shore (of Massachusetts) and Cape Cod Area

  • I-495 to Mass Turnpike (I-90)
  • I-90 west to Exit 4 (I-91, West Springfield) - 60 miles from I-495
  • I-91 North to Exit 19 (Route 9 - Northampton) - 19 miles
  • Bear right (east) on Route 9, to Route 116 North - 5 miles
  • Left on Route 116 North to "UMASS" exit
  • Right at the top of the exit ramp and follow signs to the Visitors Center or Campus Center

From The South

  • I-91 north, through Hartford or I-84 to Hartford
  • I-91 north, through Springfield, to Exit 19 (Route 9 - Northampton) approximately 45 miles from Hartford
  • Bear right (east) on Route 9, to Route 116 North - 5 miles
  • Left on Route 116 North to "UMASS" exit
  • Right at the top of the exit ramp and follow signs to the Visitors Center or Campus Center

From The West

  • Mass Turnpike (I-90) east to Exit 4 (I-90, West Springfield)
  • I-91 North to Exit 19 (Route 9 - Northampton) - 19 miles
  • Bear right (east) on Route 9, to Route 116 North - 5 miles
  • Left on Route 116 North to "UMASS" exit
  • Right at the top of the exit ramp and follow signs to the Visitors Center or Campus Center

From The North

  • I-91 south to Route 116 Exit (Whately)
  • Left at top of the exit ramp, then immediately right onto Route 116
  • Route 116 south to "UMASS" exit - approximately 9 miles

From The North (New Hampshire)

  • Depending on where you are coming from in NH, either E1-3 above or I-93 south to I-495 south;
  • to Route 2 west;
  • to U.S. 202 south;
  • 15 miles to "Route 9 and 116 Amherst" exit, at blinking yellow light (Pelham);
  • turn right and go 7 miles to Amherst center,
  • turn right on North Pleasant Street;
  • and left at the second light, to the campus.

The UMassFive Express Branch is located inside the Student Union Building, behind the Munchie store.

For questions or assistance, please contact a Representative or email us today!

UMass/Worcester Branch
55 Lake Avenue North
Room S1-820
Worcester, MA 01655

UMASS/WORCESTER BRANCH DIRECTIONS

UMass Medical is located just north of Route 9 on the west side of Lake Quinsigamond between Plantation Street and Lake Avenue North. The campus is easily accessible from major highways.

From the Mass Pike

  • At exit 10, take I-290 east to exit 21
  • Turn right at end of ramp and follow Plantations Street south to UMass
  • At exit 11, turn left onto Route 122
  • Turn right onto Sunderland Road
  • Turn left onto Lake Avenue.

From I-495

  • At exit 23, take Route 9 west to UMass
  • At exit 25, take I-290 west to exit 22
  • Turn right at end of ramp
  • At first traffic light turn left onto Plantation Street, proceed south to UMass

From I-190

  • At Shrewsbury exit (watch for exit ramp on left), take I-290 east to exit 21
  • Turn right at end of ramp and follow Plantations Street south to UMass

From I-290

  • At exit 21, turn right at end of ramp and follow Plantation Street south to UMass
  • At exit 22, turn right at end of ramp
  • At second traffic light turn left onto Plantation Street
  • At the fourth traffice light, take a left into the UMass Medical Center

As parking is limited, we have provided metered parking spaces for members only. Each space is clearly marked with a sign “Credit Union Business Only.” The meters cost $.25 for each 15 minutes with a maximum time of 30 minutes.

These spaces can be accessed from either Plantation Street or Lake Avenue by entering North Street and then Fourth Street. There are two signs at the entrance of  Fourth Street. The first one says Ambulance Entrance and the second one says Authorized Access Only.  Please ignore these signs and proceed to the meters on your left. Please keep in mind this is an ambulance entrance and the road cannot be blocked. We need to keep this for Credit Union Business Only.  If all meters are occupied, please do not park on the road, there is plenty of parking at the South Street Garage.

From the Meters: Enter the clinical doors on your right, the Credit Union is located directly on your right as you enter the doors.

From the Garage: As you enter the main entrance of the Medical Center, go down the corridor, go past the cafeteria and follow the signs to the Credit Union. It is located in room S1-820

For questions or assistance, please contact a Representative or email us today!

     
  Northampton Branch
243 King Street / Suite 105
Northampton, MA 01060
 
  Northampton Branch Map  
  NORTHAMPTON BRANCH DIRECTIONS  
 

From 91 South

  • Take Exit 19 (Northampton)
  • At the end of the off ramp go straight through the lights onto Damon Rd.
  • At the first set of lights take a left onto King Street.
  • Turn left into the Potpourri Plaza. We are located to the far left of the plaza in Suite 105

From 91 North

  • Take Exit 20 (Northampton)
  • At the end of the off ramp go straight through the lights onto King Street (Rte. 5)
  • Turn left into the Potpourri Plaza. We are located to the far left of the plaza in Suite 105

From Route 10 (Easthampton area)

  • Follow Rte. 10 until you intersect with Rte. 9 in Northampton
  • At the lights bear right onto Main Street (Rte. 9)
  • At the first set of lights turn left onto King Street
  • Follow King Street until the third set of lights.
  • Turn right into the Potpourri Plaza. We are located to the far left of the plaza in Suite 105

From Route 9 (Hadley/Amherst area)

  • Follow route 9 towards Northampton over the Coolidge Bridge.
  • At the lights turn right onto Damon Rd.
  • At the first set of lights take a left onto King Street.
  • Turn left into the Potpourri Plaza. We are located to the far left of the plaza in Suite 105
 
  For questions or assistance, please contact a Representative or email us today!  
 
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